Pay

Billing
Information

Clinical Labs provides a comprehensive, high-quality pathology service for doctors and patients. While most tests are covered by Medicare, some tests are not rebatable and patients will be required to pay a fee for our pathology services.  

  • I have received an account from Clinical Labs – how do I pay?  

    If you have recently received an invoice from Australian Clinical Labs, please click the link below to complete your payment online: 

    Pay Onlinearrow icon

    Clinical Labs also offers the payment methods below for your convenience: 

    • BPAY: Please refer to the tear-off slip at the bottom of your invoice for our biller code and reference number. 
    • Telephone: Call 1300 369 762 and have your credit card details ready (Visa or Mastercard only). 

    Clinical Labs sends patients an account upon completion of a test. The following payment options are set out on the account: 

    • Pay the account in full, and an official receipt will be forwarded to the patient. The patient will need the receipt and invoice to claim a rebate from Medicare if eligible.  
    • Clinical Labs can directly submit a claim to the Department of Human Services. The Department of Human Services will then send the patient a cheque, which they will need to forward to us with any additional outstanding payment. Please forward cheques to: GPO Box 4971, Melbourne Vic 3001.

Our Billing Policy 

Expand a section below to read the relevant billing policy.  

  • Concessional Patients 

    Clinical Labs may be able to bulk bill the following concessional patients.   

    • Pensioners 
    • Healthcare Cardholders 
    • Veterans Affairs Gold Cardholders 

    Veterans' Affairs Gold Cardholders should present their card to our collection staff, and Australian Clinical Labs will bill the Department of Veterans' Affairs directly. Conditions apply. Seniors Card and Commonwealth Seniors Health Cardholders are not eligible.  

  • Outpatient Accounts 

    Outpatients will receive an account from Clinical Labs. These fees are aligned with the Australian Medical Association (AMA) recommended rates. In some circumstances, a 'co-payment' applies; this means that the Department of Human Services does not cover the entire invoice amount, and patients need to pay the difference. 

    Clinical Labs can lodge a claim to the Department of Human Services on a patient's behalf. Once the claim has been submitted to the Department of Human Services, they will assess it and send the patient a cheque for benefits payable. To check eligibility for this, please contact our customer service team on 1300 369 762.  

  • WorkCover, Transport Accident Commission and Insurance Claims 

    If the referral is related to a WorkCover, Transport Accident Commission, or insurance claim, then an account can be sent directly to those organisations. Patients will need to provide their claim number at every visit. 

  • Overseas and Non-Medicare Patients 

    Click here for non-English speakers. 

    Upfront Payment 
    Patients who do not have a valid Australian Medicare card (for example, if they are overseas visitors or international students) may be required to pay upfront for their pathology tests at the Australian Clinical Labs collection centre. 
     
    Health Insurance Claims 
    If patients have health insurance, they may be able to claim back some or all of the fee. This will depend on their health insurance policy and the tests their doctor has ordered. Patients will receive an itemised Tax Invoice within 14 days of their sample being taken. This tax invoice is for them to use when submitting a claim with their health insurance provider. If patients have still not received a copy of their invoice after this time, they should email ar@clinicallabs.com.au with their name and payment receipt number. 
     
    Non-Medicare Tests 
    If a doctor has ordered tests that are not included in the Australian Government’s Medicare program, patients will need to pay an additional charge for these. The Clinical Labs collector will inform patients about these tests before specimen collection. 

  • Pre-Employment, Immigration and Health Screening 

    Testing for these groups is not eligible for Medicare rebates, and upfront payment is required. 

  • Private Hospital and Day Procedures Inpatients 

    Clinical Labs is committed to minimising "out of pocket" expenses to hospital and day procedure inpatients. Clinical Labs has "no gap" agreements in place with most major health funds; however, for those patients who belong to a fund where agreements are not in place, or when any part of the claim is not accepted by the fund, a pathology account will be issued. 

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    Fees 
    Clinical Labs' fees are based on Australian Medical Association (AMA) recommended rates for pathology services. While there will be an "out of pocket" cost for members of non-participating funds, Clinical Labs has set a "cap" to help minimise this expense and the fees will not exceed the "cap". This "gap" fee will not exceed $600 for the whole hospital stay. 

    Hospital outpatients may be issued a pathology account from Clinical Labs to pay, for which patients with Medicare may be able to claim back a portion of once their account has been paid. Our fees are based on the Australian Medical Association schedule of fees. 

  • Medicare Safety Net 

    Patients should remember to register with the Department of Human Services so that they are eligible for benefits under the revised Medicare Safety Net. Please refer to the Department of Human Services website for your eligibility and entitlements. 

  • Account Enquiries 

    Accounts Department 
    Monday - Friday 9am - 5pm (AEST) 
    Email: ar@clinicallabs.com.au 
    Phone: 1300 369 762